Customer Service
If you have a non-technical problem with a Palatine product, are looking for information about ordering or exchanging a product, have any questions about an order you've already placed, please email us at support@genesisone.com.

Technical Support
Palatine Technical Support is available to help you use your Palatine products. For immediate assistance you can email us at support@genesisone.com. Be sure to include the following information:

• Your name
• Phone number
• Email address
• The name and version of your Palatine software program
• Type of computer the program is running on (i.e. Pentium 133MHz)
• Type of problem you are encountering